Shipping + Returns
We offer free domestic shipping on all orders. Most orders ship within 1-2 business days. You will receive a confirmation email after you place your order and also a confirmation email after your order is shipped.
We ship via USPS. Domestic shipping takes 2-5 days to arrive from the ship date.
Shipping rates for different countries are calculated at check-out. International shipping timelines vary by country but most orders arrive 10-15 days from the ship date.
We hope you love every item that you order from Arnold + Henry, but if you are not completely satisfied with your purchase, please contact us.
Returns and exchanges are accepted within 14 days of purchase. To return an item, please email email@example.com for instructions. The customer is responsible for all associated shipping costs for returns. When returning items, please make sure that packages sent to Arnold + Henry do not require signature for delivery. Once we receive your returned/exchanged item, please allow 2-5 business days for processing.
*To be eligible for a return, all items must be unused and in the same condition that you received them. The item must also be in the original packaging. Any damaged items may not be accepted and may be returned to you (the customer) without a refund.
We can only exchange items for a different size of the same product, based on stock availability (some product sizes may be sold out). If you would like to exchange your item for a different product, please return the original item and purchase the new item separately.
Shipping is covered by Arnold + Henry on the replacement item.
Once your return has been received, we’ll send you an email notifying you that we have received your returned item. We’ll also notify you of the approval or rejection of your refund.
If your refund is approved, a credit will automatically be applied to your credit card or original method of payment, within 30 days.
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take up to 30 days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale itemsOnly regular priced items are eligible for a refund, unfortunately sale items are final and not refundable.